FAQ

Questions, answered plainly.

If something here is unclear, that’s a bug in the writing.

Accounts and roles

Are creator and student accounts separate?

Yes. At sign-up you choose whether you teach or learn, and logging in takes you to that dashboard. Creators see products, orders and their audience. Students see their library, notes and receipts.

What happens if I open the wrong dashboard?

You’re sent to your own. Open either one while logged out and you go to the login page first, then straight back to where you were headed.

Can a student become a creator later?

Yes, with a second account. An account has one role today, and an email address can hold only one account, so the creator account needs a different email.

Do I need a website?

No. learnkit.me/yourname is the website: every product has a page and a checkout behind that one link. Custom domains aren’t built yet.

Buying and access

How does a buyer get what they bought?

When Razorpay confirms the payment, the server checks its signature and records the order. The purchase then appears in the buyer’s library on LearnKit. The buyer gets an email confirming the order, with how to open what they bought, and it is in their library straight away. The creator gets an email about the sale. Free products are emailed as well, and buyers get an email reminder before a live session or call.

What if a buyer loses a file?

They download it again from their library. Each download link is issued to that buyer and expires on its own, and the library issues a fresh one whenever they ask.

Does a course work on a slow connection?

Lessons play in the browser from the file the creator uploaded. There’s no adaptive streaming or offline download yet, so smaller video files play best on a slow connection.

Which payment methods do buyers get?

UPI from any app, debit and credit cards, netbanking, and EMI on orders above ₹3,000. Memberships renew through Razorpay.

Money and payouts

When do creators get paid?

Automatic payouts to each creator’s own bank account aren’t switched on yet. Payments are collected through Razorpay, and this answer will change when payouts are automated.

Can I see exactly what was deducted?

Yes, on every order: the sale, the platform fee, Razorpay’s fee, the GST on both, and what’s left after them.

What about GST invoices and TDS?

The fee breakdown shows the GST on fees. GST invoices and TDS reports aren’t generated yet, so keep your own records and check with your accountant.

Refunds

What is the refund policy?

Each creator sets it for each product, and it is shown on the product page and at checkout before anyone pays: a refund window of 3 to 30 days, case by case, or non-refundable. Buyers ask from the order in their library, which shows whether they still can. The terms set out the rest.

Who actually makes the refund?

The creator, from the order in their dashboard, in full or in part, or they decline the request with a reason the buyer gets by email. A refunded order stops opening in the buyer’s library, and Razorpay returns the money to the original payment method.

Does a refund cost the creator anything?

Razorpay keeps its fee on a refunded payment, and the order shows what the refund cost.

Content and safety

What if my course gets pirated?

Files are never on the open web: each download goes through a link issued to one buyer that expires on its own. That can’t stop a buyer from sharing a file they have already downloaded. Stamping names into PDFs and watermarking video aren’t built yet, so judge LearnKit on what’s live.

What content isn’t allowed?

Material you don’t hold the rights to, books redistributed as PDFs, resale-rights bundles that exist only to be resold, and invented urgency such as seat counts that aren’t real. The terms list the rest.

How do I report a copyright problem?

Follow the copyright section of the terms, which says what to send and what happens next.

Still stuck?

Make an account on either side and click through it. It’s free and takes about a minute. Or write to [email protected].